Returns & Exchanges

At Valdo, we take pride in the quality of our gourmet products, but if your order arrives damaged or unsatisfactory, we are committed to making it right. Due to the perishable nature of our inventory, returns must be initiated within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Submit Documentation

  Provide clear photographs of the product and its packaging, especially if the items arrived damaged or if the vacuum seal was compromised.

• 3.
  Review Process

  Our quality assurance team will review your claim within 24 hours to determine if a replacement or a full refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement shipment at no extra cost or issue a credit back to your original payment method.