Frequently Asked Questions
Everything you need to know about our premium food selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized temperature-controlled packaging and eco-friendly cold packs to ensure that all perishable goods remain at the optimal temperature from our warehouse to your doorstep.
Where do you source your ingredients and products?
Valdo prides itself on quality; we partner directly with local farmers and certified international suppliers who adhere to the highest standards of organic and sustainable farming.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all states within the continental US. We are working on expanding our logistics to support international shipping for non-perishable items in the near future.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.
Are your products suitable for specific dietary requirements?
We offer a wide range of gluten-free, vegan, and keto-friendly options. You can use the 'Dietary Filters' on our shop page to find products that meet your specific nutritional needs.